The Up! App 3.0 streamlines its platform to make submitting and responding to industrial machine repair requests better.
The Up! App, the rapid-response digital platform that connects shops needing industrial service with service providers to maintain and repair their machinery, is pleased to announce an updated version of its desktop and mobile app. Up! 3.0 provides an increased ease of use for both service providers and service requesters, giving users more control to get their industrial machines back up and running, or providing industrial machine service, at an unparalleled speed.
The Up! App is not a downtime monitoring system; it is a platform to help service requesters get in touch with Industrial machine service providers to reduce machine downtime. The Up! App 3.0 makes submitting and responding to machine repair requests easier and even more efficient so users may do more in less time. Updates to the user experience include simplified communication, increased search and sort functionalities, customized notification improvements, and more.
“We pride ourselves in having top customer success representatives who develop close relationships with our clients, and we have been listening attentively to user feedback since the company’s inception,” says David Rhodes, Director of Sales and Customer Success for Up!. “This open channel of communication allowed us to make improvements that we knew would immediately benefit our users and give them more control.”
One key adjustment in Up! 3.0 is the dual role capability – a user on the platform can now be a service provider and a service requester by simply toggling their role, allowing them to benefit all sides of their business. Communication across team members and external partners has also been streamlined, further increasing the efficiency of collaboration within the platform. More detailed problem description options allow for additional clarification from service requesters up front, so they can attract the right service providers with ease. Both service requesters and providers can also send attachments within the platform, which are clearly denoted with a new paperclip icon.
As another improvement to The Up! App user experience, dashboard sorting and quick search abilities enable users to search for manufacturers, technology, and service area, and sort for items needing quick action and follow up, keeping the dashboard organized to their personal preference. With the updated notification center, service requesters or providers can customize alerts to never miss an opportunity – a bell icon will appear when new notifications come through to their account.
About The Up! App
The Up! App is an on-demand, digital platform that connects industrial operators needing service with independent or authorized OEM service providers to maintain and repair their machinery. The communication technology connects manufacturers to an ever-expanding network of service providers across North America. It can be downloaded from the Apple App or Google Play stores.