Here to keep you UP and running

Questions? We’ve got you covered. Our customer success team is ready to help you find service support or new opportunities quickly through the UP! app. Browse our FAQ’s and how-to videos below or message us directly using our chat tool below.

Whether you’re requesting service or finding new customers, the UP! app is the modern and convenient way to mitigate downtime. Request – Users submit their machine maintenance and repair requests directly through the app. Review – Qualified service providers submit their estimates for service. Requesters can ask questions, check reviews and chat with service providers using in app messaging. Choose – Service requesters schedule a service provider by tapping “accept estimate.” Go – The service provider is ready to get to work! Request status will change from “Open” to “Active.” Schedule a 15-minute Demo
Yes, credibility is important. Both service requesters and service providers are given the opportunity to provide feedback that contributes to each UP! user’s overall rating which is visible to other users. Schedule a 15-minute Demo

Yes, the account username and password is the same across any device or app entry.

You can also use UP! from your internet browser (Google Chrome recommended). Click on Sign In at the top of our website to access UP! from your browser or click on the following link:

To request service, select “Submit Service Request” located on the UP! app home screen. Then, select the “+Add New Machine” button at the top of the screen to enter your machine details, followed by the request information. Once complete, you are ready to submit your request to the UP! network by selecting “Create Request”. Schedule a 15-minute Demo
Your Service Request is instantly sent out to our network of qualified Service Providers. Service Providers can respond with estimates for your review based on availability, proximity, and skill. As a service requester you can then contact providers directly through the UP! app, via text or video chat, to discuss any additional information relating to the services needed. When you have chosen a provider you would like to work with, you can “Accept Estimate” within the app and begin scheduling service. Schedule a 15-minute Demo
You are not obligated to respond to any service requests you receive, nor will the requesting party have insight of your decision if you choose not to respond. Your service provider dashboard will display a wide array of machine service requests based on your service provider profile settings. You can edit your service provider profile settings at any time.
Yes, the requests you receive are based upon your Service Provider profile settings. Specifically, the machine technology types, brands of manufactures, and geographical territories for which you can provide service. You can edit your service provider profile settings at any time. Schedule a 15-minute Demo
Whether you’re a manufacturer, independent service provider, Machine Tool OEM/Distributor, or anything in between there is a place on the UP! network for you. To learn more about how different types of users are benefiting from UP! click here or request outreach from one of our team members. Learn More
The UP! app is available on the Apple App Store, Google Play, and internet browser. Search “UP! industrial machine service” or click the Get Started link here, Get Started
Yes, all your information including your profile, service requests, estimates, and in-app communications will be synced across all your devices. Whether you’re in-office or on-the-go, access UP! seamlessly across all devices at any time. Sign In
Complete the web-form regarding a specific topic, located on our Resources page, or send and email directly to our team at with any inquiries. Resources


Service Requester: Submit Service Request & Accept Estimate

Service Provider: Submit Estimates & Complete Service Requests

Service Requester & Provider:
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Service Requester & Provider:
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