We like the simplicity of the app and the fact that it is free to customers to use. We understand that Technical Equipment customers can easily request service for any machine with just a click of a few buttons. Further, as a broad market service provider, Technical Equipment has visibility to requests submitted through the app by customers, allowing us to monitor and respond promptly...We truly believe The Up! App will allow us to continue to build on this goal as well as help customers who utilize the app to reduce any unplanned machine downtime.
We recognize that our ability to provide continued service is a huge contributor to the valued and lasting relationship with each GTI customer. Up! helps us reach customers that may not be availing our support services for machine tools of all types.
We are always looking for new ways to support our customer base, and The Up! App is a good addition to our customer support strategy…The Up! App provides another convenient way for our customers to reach our service technicians. Makino looks forward to being able to respond quickly to the requests coming through the app.