Open the app to send a new service request. Enter your equipment information, a brief description of the situation and the current operational status of the machine.
In a short time, you’ll receive bids from many different OEMs, distributors and independent providers, all competing for your business. Each bid will include the provider’s cost for repair and a time when they will be able to arrive onsite.
You decide which provider works best for your needs, accept the bid and get started. Your machine will be up and running again in no time.
When your service is complete, please come back to The Up! App and rate your provider.
Then, when your equipment needs service, you can select from your equipment list, describe the problem and quickly request bids for completing your service call.
You can also pre-load your company’s plant locations and connect a piece of equipment to a specific location.
when your current provider is unavailable
for a current service or repair issue
to an existing provider
for unusual or hard-to-service machines
to satisfy internal sourcing requirements
Click the button to the right to learn about the recommended service requester best practices.
We like the simplicity of the app and the fact that it is free to customers to use. We understand that Technical Equipment customers can easily request service for any machine with just a click of a few buttons. Further, as a broad market service provider, Technical Equipment has visibility to requests submitted through the app by customers, allowing us to monitor and respond promptly...We truly believe The Up! App will allow us to continue to build on this goal as well as help customers who utilize the app to reduce any unplanned machine downtime.
We recognize that our ability to provide continued service is a huge contributor to the valued and lasting relationship with each GTI customer. Up! helps us reach customers that may not be availing our support services for machine tools of all types.
We are always looking for new ways to support our customer base, and The Up! App is a good addition to our customer support strategy…The Up! App provides another convenient way for our customers to reach our service technicians. Makino looks forward to being able to respond quickly to the requests coming through the app.