Up! is the free, rapid-response app for industrial equipment and CNC machinery service – quickly connecting service requesters to service providers and getting machines back up and running.
Up! creates a win-win situation for both service requesters and service providers. Service requesters can save money by reducing equipment downtime and service providers can receive notifications of new opportunities.
If you are in need of service for your equipment or if you are a service provider of any size, The Up! App is a must-have app.
When a service request is submitted, the service requester will include basic information about the equipment as well as a brief description of the service being requested.
A service provider will only receive a notification for a service request if the request information aligns with the service provider’s profile: the areas in which they provide service, types of equipment they service, manufacturers they are qualified to service, etc.
Yes, credibility is important when it comes to equipment service. Each completed service request receives a rating which makes up a service provider’s overall rating that is visible to service requesters.
Up! matches equipment users in need of service to qualified service providers. The app may be used to request routine maintenance, repair, rebuild or to locate parts.
On the other end of the request, a network of available and qualified service providers will receive a notification, directly to their mobile device, alerting them that service is requested. Service providers may then submit their rates, terms and availability. Service requesters may then select the service provider who best meets their needs.
Up! is FREE for both service requesters and service providers! There’s no catch, no subscription costs, no transaction fees, etc. It is 100% free.
Up! is designed to help provide service for a wide variety of industrial equipment, such as CNC machinery, from any time period. The app is populated with extensive lists of technology types and popular manufacturers to select from when submitting a service request.
Don’t see what you’re looking for? Service requesters and service providers are encouraged and able to add technology types and manufacturers directly from the app. No matter how common or uncommon a piece of equipment is, our customer success team can help find a provider to service it. Call 614-333-0365 for assistance.
We like the simplicity of the app and the fact that it is free to customers to use. We understand that Technical Equipment customers can easily request service for any machine with just a click of a few buttons. Further, as a broad market service provider, Technical Equipment has visibility to requests submitted through the app by customers, allowing us to monitor and respond promptly...We truly believe The Up! App will allow us to continue to build on this goal as well as help customers who utilize the app to reduce any unplanned machine downtime.
We recognize that our ability to provide continued service is a huge contributor to the valued and lasting relationship with each GTI customer. Up! helps us reach customers that may not be availing our support services for machine tools of all types.
We are always looking for new ways to support our customer base, and The Up! App is a good addition to our customer support strategy…The Up! App provides another convenient way for our customers to reach our service technicians. Makino looks forward to being able to respond quickly to the requests coming through the app.