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4 KPIs for Evaluating Service Providers for Your Manufacturing Equipment

Are you using the best possible service provider for your industrial equipment? How do you know?

Establishing a set of Key Performance Indicators (KPIs) as measurable and actionable values for evaluating service providers can ensure you’re making the best decisions for your company. These KPIs can be used as an effective tool for strategically analyzing outsourced service for your manufacturing equipment.

Here are some universal metrics commonly used for evaluating service providers.

1. Cost

How does your service provider’s costs compare to the industry average? This can sometime be hard to get a handle on. It’s one of the many reasons that some companies require three bids or estimates for projects. Even if you feel confident in your current provider, occasionally comparing the rates to others who want to do the same work can be a useful exercise.

2. Level of Knowledge & Expertise

Technicians who perform repairs on complex and expensive machinery used in manufacturing are much more likely to have some kind of special training or education. Options include machine maintenance certification, maintenance technician certification, CNC machine operator certification, or an Associate of Applied Science in Precision Machining Technology, to name a few.

A “factory trained” technician has successfully completed a specific course offered by the manufacturer.  A “certified technician” has completed special classes and/or training in an area of expertise to gain knowledge or perfect a skill, and successfully proven retention of that knowledge or ability to use that skill.

3. Response Time

How long does it take your provider to respond to your initial request for service? How quickly is your provider able to get to you to complete the service? Is your provider efficient when servicing equipment, getting the job done in a reasonable amount of time?

4. Use of Technology

Advancements in technology are constantly improving the speed, accuracy, and effectiveness of how people do their jobs. Service providers that stay up-to-date on the latest technological advancements in manufacturing maintenance – for both diagnostic and repair tools – show a commitment to bringing the best the industry has to offer on each service call.

Manufacturers Get Options through The Up! App

One of the ways that manufacturers are utilizing The Up! App is as a comparison tool for their service providers. Even when you have an established provider, you can still utilize the app to enter a service request. When bids come back in from service providers across the country, you can quickly assess your current provider using these KPIs. The returning bids have information on cost and response time, and with a few follow-up questions, you can get information from potential providers about training, parts and technology.

You’re not required to proceed with any of these bids, and your results might surprise you. If you don’t go with one of the new providers, you can have more confidence in your current provider. The Up! App gives you options for your service providers and options for more ways to compare providers.

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